DO YOU HAVE ANY SAFETY GUIDELINES THAT I CAN FOLLOW WHEN RECEIVING MY ORDER?

We recommend taking the following steps when receiving your package in order to ensure the safest interaction possible:

• Wear a mask the whole time when accepting your order.
• Stay at least 6 feet away from the delivery person for as much of the interaction as possible.
• Use your own pen to sign for your package.
• Hold onto your ID or use a disinfectant wipe during the verification process.
• Wear disposable gloves.
• Wash your hands or use hand sanitizer right after accepting your delivery.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

After your order has been placed, you will receive an confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at service@getliquidrails.com, and we will provide further assistance.

HOW DO I GET IN TOUCH WITH YOU?

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at service@getliquidrails.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

HOW OLD DO I HAVE TO BE TO PLACE AND RECEIVE AN ORDER?

You must be 21+ to shop with us. Anyone accepting a delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.

WHEN SHOULD I PLACE MY ORDER IF I NEED IT FOR A SPECIFIC DATE?

It's our goal to fulfill and ship orders as quickly as possible.

We recommend placing your order at least 3 weeks ahead of time should you need this order for a specific event or time sensitive arrival.

Please know that we cannot guarantee the date of delivery once shipped.

Once the order has been placed, we would recommend emailing our customer experience team immediately at service@getliquidrails.com so our CX team can keep you updated with tracking and order information.

WHY IS THERE A "TIP" SECTION DURING CHECKOUT?

This is a totally optional field, and is only for same-day/next-day delivery service in New York City. If you're in New York City, any tip entered will go straight to your delivery driver only, and only at your discretion. If you live elsewhere, you can ignore this field. Sorry for any confusion!